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Valid Salesforce ADX261 Exam Vce - ADX261 Trustworthy Practice

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Salesforce ADX261 exam is a 90-minute exam consisting of 60 multiple-choice questions. ADX261 exam is available in English and Japanese language and can be taken in-person or online. ADX261 exam tests the candidate's knowledge of the Service Cloud, including the ability to set up and configure the Service Cloud, create and manage cases, and configure the Service Console. Candidates who pass the exam will receive a Salesforce Certified Service Cloud Consultant certification.

Salesforce ADX261 (Administer and Maintain Service Cloud) Certification Exam is designed to assess the candidate's ability to manage service cloud operations efficiently. ADX261 exam covers various topics such as Service Cloud Console, Service Cloud Automation, Knowledge Management, Service Cloud Communities, and Service Cloud Analytics. Administer and Maintain Service Cloud certification exam is conducted online and comprises 60 multiple-choice questions that need to be answered within 90 minutes.

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Salesforce Administer and Maintain Service Cloud Sample Questions (Q197-Q202):

NEW QUESTION # 197
Sen. tee Agents report that there ere so many buttons ana components on the Case layout that I is difficult for them to remember which features should be used.
Mow can a consultant address this concern'

A. Implement record types and pege layouts.
B. Improve Validation Ru!e messages.
C. Use Einstein Next Best Action.
D. Configure Path for Cases.

Answer: A

NEW QUESTION # 198
A Service Rep transfers a Live Agent Chat to another Rep.
Which two things will happened?

A. Both Service Reps can chat with the customer
B. The chat transcripts and case are transferred
C. The Customer doesn't know they were transferred
D. The Customer is shown the new Rep's name

Answer: B,D

NEW QUESTION # 199
AW Computing sells and supports personal computers and printers. There are times when support reps are unable to solve the customer's product issues over the phone. In those instances, the customer ships the product back to AW Computing for servicing.
What should be implemented to ensure the repairs are completed in a timely manner by technicians with the appropriate skill set?

A. Service requests are asstgred to the technician using Omnt-Channel.
B. Service requests are assigned to a quruc where the technician can accept it.
C. Service requests are scheduled using Salesforce Field Service.
D. Service requests art assigned by the support reps to trie technician

Answer: C

Explanation:
Scheduling service requests using Salesforce Field Service is a solution that can ensure the repairs are completed in a timely manner by technicians with the appropriate skill set. Salesforce Field Service is a feature that allows administrators to manage the entire service lifecycle, from scheduling and dispatching to tracking and reporting. Salesforce Field Service can help assign service requests to the best available technicians based on their skills, location, availability, and priority, as well as optimize the routes and travel time for technicians. Verified Reference: : https://help.salesforce.com/s/articleView?id=sf.field_service_overview.htm&type=5 : https://help.salesforce.com/s/articleView?id=sf.field_service_scheduling_overview.htm&type=5

NEW QUESTION # 200
A recent analysis of cases at Cloud Kicks (CK) revealed a high percentage of simple cases, such as password resets and order inquiries. CK wants to provide customer self-service via web, SMS, Facebook Messenger, and WhatsApp.
What should the consultant recommend to handle the new cases?

A. Implement Case Swarming.
B. Implement Einstein Bots.
C. Implement Skills-Based Routing.

Answer: B

Explanation:
For handling a high volume of simple cases such as password resets and order inquiries across multiple channels, implementing Einstein Bots is recommended. Bots can automate responses to these common inquiries, providing self-service options for customers and reducing the case load on human agents.

NEW QUESTION # 201
After migrating from Knowledge to Lightning Knowledge, Authors are unable to create FAQ article type, but can successfully create Install Notes articles type. Support Managers have confirmed that articles of types FAQ exist in Production.
How should a consultant correct this problem

A. Grant Authors access to the FAQ article type.
B. Set article Org Wide Default to Public ReadWrite.
C. Add Authors to the FaQ Data Category.
D. Grant Authors access to the FaQ record type

Answer: D

NEW QUESTION # 202
......

The objective of ADX261 is to assist candidates in preparing for the Administer and Maintain Service Cloud (ADX261) certification test by equipping them with the actual Salesforce ADX261 questions PDF and ADX261 practice exams to attempt the prepare for your ADX261 Exam successfully. The Administer and Maintain Service Cloud (ADX261) practice material comes in three formats, desktop ADX261 practice test software, web-based ADX261 practice exam, and ADX261 Dumps PDF that cover all exam topics.

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