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2025 Updated 100% Free Public-Sector-Solutions–100% Free Sample Questions | Exam Dumps Public-Sector-Solutions Zip

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Salesforce Public-Sector-Solutions Exam Syllabus Topics:

Topic
Details

Topic 1

Public Sector Solutions Implementation Strategies and Best Practices: This domain measures the ability to implement Salesforce Public Sector Solutions using strategic approaches and industry best practices. Focus areas include PSS solutions, data sharing, security, scalability, and data quality. Demonstrating expertise in mapping business processes and designing robust solutions reflects the technical consultant’s aptitude for driving successful implementations in complex public sector environments.

Topic 2

Public Sector Solutions - Product-Specific Systems Knowledge: Proficiency of public sector technical consultants in configuring systems for licenses, permits, inspections, grants management, employee experience, and emergency response will be tested. Understanding document processing, eSignature technologies, and reporting options is critical. Success in this area demonstrates expertise in delivering tailored solutions aligned with customer objectives and lifecycle requirements.

Topic 3

Public Sector Solution Product Configuration: This section assesses the proficiency of public sector technical consultants in identifying and implementing the right Salesforce Public Sector Solutions components for business requirements. Skills in Omnistudio, Service Cloud, and automation tools are key. It tests the ability to create optimized configurations, action plans, and digital experiences that enhance service delivery.

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Free PDF Quiz 2025 Reliable Public-Sector-Solutions: SalesforcePublic Sector Solutions Accredited Professional Sample Questions

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SalesforcePublic Sector Solutions Accredited Professional Sample Questions (Q42-Q47):

NEW QUESTION # 42
The Department of Disaster Assistance would like to enhance its existing grant management experience using the "Grants Management" Public Sector Solution. What are the correct sequential stages involved in the grant management lifecycle?

A. Engage, Apply, Plan, Review, Award, Manage and Close Out
B. Plan, Engage, Apply, Review, Award, Manage and Close Out
C. Plan, Apply, Engage, Review, Award, Manage and Close Out
D. Apply, Engage, Plan, Apply, Review, Award, Manage and Close Out

Answer: C

Explanation:
The grant management lifecycle within the Salesforce Public Sector Solutions' "Grants Management" framework typically follows a structured sequence to ensure systematic processing and management of grants.
The correct stages in sequential order are:
* Plan:Initial stage where the goals, objectives, and framework of the grant program are defined.
* Apply:Potential grantees submit their applications for consideration.
* Engage:Interaction occurs between the grantors and the applicants, which can include clarifications, additional information requests, and preliminary assessments.
* Review:Submitted applications are thoroughly reviewed and evaluated against the grant criteria.
* Award:Successful applicants are selected and grant awards are officially made.
* Manage:The ongoing management of granted funds, monitoring of the project's progress, and compliance with grant conditions.
* Close Out:Finalization of the grant process, including the submission of final reports, financial reconciliation, and formal closure of the grant file.
This sequence ensures a comprehensive approach from the initial planning to the closure of the grant, making Option A (Plan, Apply, Engage, Review, Award, Manage and Close Out)the correct answer.

NEW QUESTION # 43
A Public Sector Organization (PSO has installed Grants Management and would like to ensure that users cannot self-register on the Experience Cloud site, as the PSO would like to register users for now manually.
What configuration should the Technical Consultant perform to meet this requirement?

A. Update the appropriate contact page layouts and add the 'Register User' action
B. Enable self-registration in the Digital Experiences setup menu
C. Enable manual registration in the Digital Experiences setup menu
D. Update the appropriate contact page layouts and add the 'Enable Customer User' action

Answer: D

Explanation:
In Salesforce Public Sector Solutions, particularly when dealing with the Grants Management and Experience Cloud, controlling user registration is crucial. To ensure that users cannot self-register and instead are manually registered by the Public Sector Organization, the following steps should be taken:
Disable Self-Registration:
Navigate to Setup > Digital Experiences > All Sites.
Select the relevant Experience Cloud site.
Under Administration > Login & Registration, ensure that self-registration is disabled.
Manual User Registration:
Go to Setup > Object Manager > Contact > Page Layouts.
Select the appropriate page layout(s) where you want to add the manual registration action.
Add the 'Enable Customer User' quick action to the page layout. This action allows administrators to manually create user records from contacts.
By updating the contact page layouts to include the 'Enable Customer User' action, administrators can manually control which contacts are enabled as users for the Experience Cloud site. This method is straightforward and aligns with standard Salesforce practices for managing user access in Experience Cloud.
Reference:
Salesforce Help: Experience Cloud Sites Login and Registration
Salesforce Help: Enable Customer User
Salesforce Grants Management Documentation

NEW QUESTION # 44
Bobahaven wants to implement the Grants Management module of Public Sector Solutions. They would like to allow constituents to apply online for grants and check the progress of grant applications. The Chief Marketing Officer and Head of Constituent Services have expressed their concerns about the security of the solution. They want to ensure they comply with privacy regulations around the storage and use of constituent's data, and they are wondering how to protect against bots potentially spamming the application forms.
What should the Technical Consultant suggest to Bobahaven to protect the application forms?

A. Implement spam checking for Bobahaven's Experience Site forms using CAPTCHA.
B. Enable the Salesforce Spam Check for Experience Sites.
C. Set the external organization-wide default sharing settings for grant applications objects to Private.
D. Provide constituents with a search page on Bobahaven's website to look up application reference numbers and check the applications progress.
E. Deploy grant application OmniScripts on Bobahaven's Experience Site pages set to 'Requires Login."

Answer: A,C

Explanation:
Implementing spam checking for Bobahaven's Experience Site forms using CAPTCHA can help prevent bots from submitting fake or malicious grant applications. CAPTCHA is a feature that requires users to prove that they are human by solving a simple challenge before submitting a form. Setting the external organization-wide default sharing settings for grant applications objects to Private can help protect the privacy of the constituents' data. This means that external users cannot see any grant applications by default, unless they are explicitly shared with them. Reference: https://trailhead.salesforce.com/content/learn/modules/public-sector-solutions-design/create-guided-digital-forms-with-omniscript

NEW QUESTION # 45
A government agency wants to automate the validation of an applicant's date of birth from a driver's license or passport.
Which features are required to automate the validation of the date of birth?

A. Attachments
B. Content
C. Intelligent Form Reader
D. Files

Answer: C

Explanation:
Intelligent Form Reader is a feature that can be used to automate the validation of an applicant's date of birth from a driver's license or passport. Intelligent Form Reader is a component of OmniStudio, which is part of Public Sector Solutions. It allows users to upload documents or images and extract data from them using optical character recognition (OCR) or artificial intelligence (AI). It can also validate the extracted data against Salesforce records or external sources. Reference: https://help.salesforce.com/s/articleView?id=psc_admin_setup_intelligent_form_reader.htm&type=5&language=en_US

NEW QUESTION # 46
Bobahaven has implemented the Licenses, Permits, and Inspections modules of Salesforce Public Sector Solutions to enable their permit application and approval processes. Bobahaven's contact center management team has noticed an increase in complaints to the contact center regarding lengthy application response times.
Bobahaven has asked for guidance on identifying applications that are taking longer than the published Service Level Agreement (SLA) for approval times and proactively resolving these to improve the constituent experience.
What should a technical consultant recommend to Bobahaven to solve this problem?

A. Implement Cases with Entitlements and Milestones, including internal notifications and escalations when the application is about to breach the agreed SLA.
B. Implement Entitlements and Milestones for Applications, including internal notifications and escalations when the application is about to breach the agreed SLA.
C. Implement Cases with Entitlements and Milestones, including internal notifications and escalations after the "application has breached the agreed SLA.
D. Implement Entitlements and Milestones for Applications, including internal notifications and escalations after the application has breached the agreed SLA.

Answer: B

Explanation:
To address the issue of lengthy application response times and improve the constituent experience, it is essential to implement a proactive solution that monitors application processing against the Service Level Agreements (SLAs). Entitlements and Milestones in Salesforce provide the necessary tools to achieve this:
* Entitlements and Milestones:
* Entitlements define the service level and support provided to constituents. Milestones track the key performance indicators and stages within the entitlement process.
* By configuring entitlements and milestones for the permit applications, Bobahaven can monitor the progress of each application against the defined SLAs.
* Proactive Notifications and Escalations:
* Internal notifications and escalations can be set up to trigger when an application is about to breach the agreed SLA. This proactive approach allows the contact center team to intervene before the SLA is violated, thereby improving response times and reducing complaints.
* Steps to Implement:
* Navigate to Setup > Entitlement Management > Entitlements and create entitlements for the permit applications.
* Define Milestones within the entitlements to represent critical stages in the application process.
* Configure milestone actions to include internal notifications and escalation rules that trigger as the application approaches the SLA breach threshold.
* Ensure that the contact center management team receives these notifications to take timely action.
By implementing entitlements and milestones with proactive notifications and escalations, Bobahaven can effectively manage application processing times, ensuring adherence to SLAs and enhancing the overall constituent experience.
References:
* Salesforce Help: Entitlements and Milestones
* Salesforce Public Sector Solutions Documentation

NEW QUESTION # 47
......

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